General Terms and Conditions (GTC)

1. Scope: All orders are accepted and fulfilled by us only on the basis of the following terms and conditions. Conflicting terms and conditions are not valid. By placing orders, the customer accepts these terms and conditions.
2. Place of performance: Place of performance for delivery and payment is Plauen. The court of jurisdiction for both parties is the court in Plauen, regardless of the amount in dispute. All business relations are based on German law.
3. Unless otherwise agreed, offers are non-binding.
4. Delivery is free within the Netherlands from a goods weight of 200 kg. Plus additional cost service: island delivery; express service; etc. ; End customers will only be delivered against prepayment or cash on delivery.
5. Any complaints will only be dealt with within 8 days of receipt of the goods.
6. Our invoices are always payable in advance. Deviating arrangements are possible at any time and individually. We reserve the right to charge default interest of 8 percentage points above the base rate from the due date.
7. Payments are only valid if made directly to Heinrich Karow Nachf.KG or to the exclusive representation in the Netherlands to their bank account. Cheques and bills of exchange are not accepted as means of payment!
8. Deductions of any kind not expressly agreed and confirmed by Heinrich Karow Nachf.KG are not permitted.
9. Retention of title. The goods remain the property of Heinrich Karow Nachf.KG until the purchase price has been paid in full. Until the purchase price has been paid in full, the purchaser may neither pledge the goods, transfer them as security nor resell them in any way other than in the ordinary course of business. Step by step the buyer assigns to Heinrich Karow Nachf.KG, step by step after receiving the goods, all claims arising for him in case of resale to his own customers to Heinrich Karow Nachf.KG in the amount of his price debt then still due to Heinrich Karow Nachf.KG.
10. All vendor agreements require written confirmation from Heinrich Karow Nachf.KG.
11. Force majeure, such as war, orders from higher authorities, blockades, fire, epidemics, pandemics, business disruptions at Heinrich Karow Nachf.KG or its subcontractors, traffic congestion, impediments to the procurement of raw materials, further shifting of the contractual basis, e.g. due to currency devaluation or price increases for raw materials, called Heinrich Karow Nachf. KG. either to postpone the delivery of the goods for the duration of the impeding event, or to increase the agreed prices by demonstrably incurred additional costs, or to rescind the contract, while the purchaser is entitled to rescind the contract if he experiences a delay in delivery or the charging of additional costs.
12. The buyer shall bear the costs for shipping and transport, unless otherwise agreed. The choice of shipping method shall be left to us, unless the buyer has expressly specified something specific. Shipping and transport are at the customer's risk. Each delivery is insured against transport damage. The premium is charged to the buyer pro rata. If transport damage or missing quantities are established, the corresponding certificates from the commissioning forwarding company must be submitted immediately.
13. Deviations from these terms and conditions and agreements of the seller require the written consent of Heinrich Karow Nachf.KG to be valid.
14. The nullity of a single provision of these general terms and conditions of delivery and payment does not affect the effect of the others.
15. In the event of uncertain market developments, the prices in our offers and delivery contracts shall apply on call with due regard to the corresponding purchasing possibilities of the raw materials on the day of delivery.
16. Data protection information from Heinrich Karow Nachf.KG: Information on the processing of your personal data can be found on our website under the heading data protection.
17. Right of withdrawal / cancellation conditions: You have the right to withdraw from this contract within 14 days without giving reasons. The withdrawal period shall be 14 days from the day on which you or a third party other than the carrier named by you took possession of the goods/the last goods (in the case of partial deliveries). In order to exercise your right of withdrawal, you must send us, Heinrich Karow Nachf.KG, Reißiger Gewerbering 33, D-08525 Plauen, a clear statement (e.g. a letter by post, fax or e-mail) about your decision to cancel in order to withdraw from the contract. Merely returning the goods is not sufficient. To meet the withdrawal deadline, it is sufficient that you send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. We shall acknowledge receipt of your withdrawal on a durable medium. In the event of a cancellation, please inform us in due time before returning the goods to us.
Consequences of withdrawal: If you withdraw from this contract, we shall owe you all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you choose a mode of delivery other than the cheapest one. have opted for standard delivery offered by us) immediately and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will a fee be charged for this refund. You must return or hand over the goods to Heinrich Karow Nachf.KG, Reißiger Gewerbering 33, D-08525 Plauen immediately and in any event no later than 14 days from the day on which you have notified us of the withdrawal from this contract. The deadline will be met if you return the goods before the 14-day period has expired. You bear the cost of returning the goods. If the goods cannot be returned by post, we estimate the resulting return costs to be €60.00
valid from 01.01.2020